Job Description

Job Description

Job Description

We are seeking an on-site PC Hardware Technician who will handle hardware troubleshooting and remediation, policy and best practice identification and implementation, hardware documentation and training, hardware staging, handouts, and installs, assistance with Tech101 computer staging, and supporting the IT Helpdesk as needed.

Position: PC Hardware Technician

Salary: $40,000 - $46,000 annually, depending on experience

Service Area: Lifespark's Corporate Office, St. Louis Park 55416 ( this position is 100% in-office)

Schedule: Full - Time / Monday – Friday, 8:00am-5:00pm with 1 hour lunch break 

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Lifespark Benefits Include:    

• Annual Reviews/Raises {Shift differentials if applicable} 
• Paid Time Off – Vacation Time 
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires 
• Short-Term Disability & Long-Term Disability Insurance 
• Life Insurances 
• 401k + Company Match for full-time and part-time employees 
• Referral bonuses 
• Career path to other positions within our growing company! 

Position Functions & Responsibilities:

• PC Build / Repair - Installing desktop hardware, software and peripherals as needed
• Identify opportunities for process improvement, make formalized proposals, and engage in training and implementation
• Research and make recommendations on hardware standards (e.g. new phone or laptop models)
• Resolve tickets according to SLAs
• Prioritize and drive hardware escalations to resolution
• Accurately maintain tickets in a timely manner
• Deploy, maintain, and repair technology equipment (Win, Mac, IOS and Android based)
• Create and update documentation for all work aspects
• Perform helpdesk tasks and assist employees with any IT related issues related to hardware
• Image machines and handle device accounts in AD
• Complete warranty work on damaged equipment
• Ensure asset inventory records are updated in relation to ticket resolution
• Coordinate shipping/handling of hardware
• Provide hardware related customer service and troubleshooting support
• Manage building tech inventory and follow technology standards and practices.
• Aid IT Services Manager with various projects or tasks.
• Assist with hardware disposal
• Duties as assigned.

Qualifications:

Any ideal candidate will have…

• A+ Certification (or willingness to learn)
• Technical support: 1 years (Preferred)
• At least 1 year of corporate hardware and asset management
• Ability to independently prioritize and execute tasks according to SLA
• Ability to effectively prioritize escalations and daily workload
• Ability to problem solve technology related issues.
• Ability to identify and implement process procedures and documentation

Education

• Associates degree in Computer Science or equivalent work experience

Our Lifespark culture has created not only an award-winning workplace — earning Star Tribune Top Workplace 12 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare — but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark’s full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South – this is the experience you will help create at Lifespark! Changing the age-old story starts with you – let’s get you hired.

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer’s premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law. 

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