Job Description

Position: Quality and Finishing Technician Lead – IFM (Integrated Facility Maintenance)

Join Our Team as a Technical Leader on Site at Customer Location

We are seeking a skilled and motivated IFM (Cleaning) Quality & Finishing Technician Lead to join our team. In this role, you will provide repair and preventive maintenance services for customer equipment at a designated customer location. The ideal candidate will bring strong expertise in industrial cleaning processes, paint systems, commercial HVAC, air quality, and filtration, along with the ability to lead and support a high-performing team.

What You'll Do

• Serve as industry expert in a focused application or product line.
• Availability to work weekends and holidays is required; the schedule will include weekday time off in alignment with business needs.
• Troubleshoot, repair and service customer equipment by diagnosing problems
• Perform product training for customers as part of a preventative maintenance program
• Provide advanced training on equipment for other technicians
• Responsible for providing field service, training customers on basic preventative maintenance, and maintenance support of industrial automation equipment
• Lead Industrial, Paint commercial HVAC preventative maintenance, filtration, and indoor air quality Cleaning of various facility's and process and components
• Answer customer inquiries regarding repair questions
• Prepare documentation regarding work performed and enter in computer
• Establish and maintain relationships with key vendor contacts for service and repair
• Maintain service equipment including performance test before use, document and track use by employees or customers, flush/clean/repair as needed upon return from use, test and put into storage when done.
• Identify, plan, and assist in managing special jobs and projects, as requested
• Participate in product training, as required
• Participate in product demonstrations with salespeople in our lab and in the
• Participate in establishment of contracts for repair and maintenance
• Assist in lab clean-up and review for safety
• Other duties, as assigned

What We're Looking For

• High school diploma or equivalent.
• Ability to lead a technical team
• 7+ years of experience in skilled trades or related field.
• 5+ years of experience in a focused application or product line.
• 3+ years of experience in 2 or more or the following: Finishing, General Industry environments, Paint, Finish, Powder Cleaning, Commerical HVAC, filtration mold abatement, and duct cleaning.
• Proven mechanical and electrical knowledge sufficient to diagnose and resolve equipment problems
• Proven experience in disassembling equipment needing repair, diagnosing problems, cleaning and refurbishing/replacing parts as needed, reassemble, and test
• Proven experience in using/operating tools such as wrenches, drivers, and power tools
• Proven experience using electrical diagnostic equipment
• Proven experience reading and understanding documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and
• Proven experience in effectively communicating information and responding to questions in person-to- person and small group situations with customers, clients, general public and other employees of the
• Familiarity with 5S
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
• Ability to learn and use OTC's computer systems to create and maintain required records regarding equipment repair and service
• Ability to operate forklift, and a pallet jack

Additional Requirements

• Ability to travel up to 5%
• Valid driver's license with an acceptable driving record.
• Ability to operate a forklift and pallet jack.
• Knowledge of OSHA safety regulations and general safety practices.
• Ability to work in environments that may include:
  • Moving mechanical parts
  • Electrical equipment
  • Paint chemicals and solvents
  • Fumes or airborne particles
• Ability to walk, climb, stand, stoop, kneel, and bend for extended periods.
• Ability to lift up to 50 lbs unassisted.

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