Job Description

Sales Engineer

About mPulse: mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations.

Job Summary:

The Sales Engineer is a core member of the go-to-market team, serving as a trusted technical and strategic partner to prospects, customers, and internal stakeholders. The Sales Engineer partners with the Sales team to drive the sale of core mPulse portal solutions. The Sales Engineer serves as the critical bridge between buyer needs and complex solutions, combining product expertise with strong communications skills to establish technical fit. Collaboration is essential to ensure proposed solutions align with product capabilities and market demands. By demonstrating how Navigate provides a single, integrated portal suite that brings together members, providers, employers, brokers, and plans, the Sales Engineer helps advance opportunities toward successful close.

Duties/Responsibilities:

• Work with the Sales Executive throughout the sales cycle from discovery through opportunity closure in support of sales productivity.
• Participate in client meetings as needed both virtually and in-person.
• Bring subject matter expertise to sales opportunities by staying current on product, technology, and market changes that may impact customer buying decisions.
• Contribute to deal strategy discussions and internal opportunity reviews to promote successful outcomes.
• Speak the language of the buyer by adapting communication and delivery to varying stakeholder groups, clearly connecting needs/problems to the capabilities of the product.
• Own the readiness of demo environments and deliver tailored product demonstrations that align with customer use cases, clearly articulating business value, operational impact, and competitive differentiation.
• Conduct discovery sessions focused on current-state challenges and desired future-state outcomes.
• Develop and respond to detailed customer and prospect questions, including product, technical, functional, and operational inquiries as part of formal evaluations and procurement cycles, such as a Request for Information (RFI), Request for Proposal (RFP), Technical Questionnaire, etc.
• Contribute to and manage the RFP process from a project management standpoint, including stakeholder coordination, planning, milestone tracking, and ensuring timely submission.
• Collaborate cross-functionally within Sales, Marketing, Legal, Finance, Product, Implementation to ensure accurate positioning, fit, and feasibility of solutions.
• Provide feedback on competitive positioning, market trends, and customer objections to Sales, Marketing, and Product teams.
• Contribute to the development and maintenance of sales enablement assets, demo content, and standard responses.
• Identify opportunities to improve sales and sales engineering processes and tools.
• Support effective handoff to implementation teams.
• All other duties as assigned.

Skills/Abilities/Experience:

• Strong interpersonal and communication skills, with the ability to effectively collaborate with diverse stakeholders at all organizational levels.
• Possesses technical understanding of SaaS platforms and enterprise integrations, including APIs and data feeds.
• Understands the healthcare payer market, the broader healthcare ecosystem, the positioning of the Communicate product, and the core communications offering (ID Cards, Explanation of Benefits, Evidence of Payment, Regulated Letters, Annual Notice of Change, Invoices, etc.).
• Communicate complex ideas in simple, clear, business-focused terms.
• Technical competence blended with sales acumen.
• Proactive and resourceful, excellent problem-solving skills, very well organized.
• Project management and coordination across workstreams and stakeholder groups.
• Position solutions competitively and address concerns/questions in real-time to provide immediate clarity.
• Strong presentation, demonstration, and storytelling skills.
• Collaborative mindset with a focus on advancing sales opportunities.
• Process-oriented with ability to identify, recommend, and carry out process changes.

Minimum Qualifications:

• Bachelor's degree with technical focus (Computer Science, Engineering, etc.) preferred.
• 5+ years of professional experience as a Sales Engineer in a market-facing environment or other roles such as technical support, account management, or sales.
• 5+ years supporting enterprise sales cycles.
• 3+ years project management leading cross-functional projects.
• Highly proficient in MS Office, MS Teams.
• Experience with Salesforce or equivalent CRM.
• Experience with Responsive, Loopio, or equivalent RFP tool is a plus.
• Experience with Atlassian Jira & Confluence is a plus.

Physical Requirements:

• Ability to stand and sit for extended period of time.
• Ability to lift 10 lbs. weight.

Why mPulse?

Remote-First & Flexible PTO — work from wherever you're most productive 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance. 401(k) + 4% Match — with financial advisors to help you plan 6 Weeks Parental Leave Invest in You — 30-60-90 day plans and frequent training Culture of Recognition — peer-to-peer bonuses & team celebrations

Equal Opportunity: mPulse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at mPulse are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

*If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at careers@mpulse.com

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