Senior Field Service Engineer - Medical Imaging Equipment Job at Tri-Imaging, Oklahoma City, OK

  • Tri-Imaging
  • Oklahoma City, OK

Job Description

Job Description

Job Description

The Field Service Engineer III is a subject matter expert on high-end medical imaging systems, operating fully autonomously to resolve the most complex service issues. This senior individual-contributor role serves as technical lead across accounts, systems, and projects, and is the go-to escalation point before OEM involvement is needed. Focus areas include technical leadership, complex problem-solving, and developing others.

Key Responsibilities

  • Serve as primary technical escalation point and SME for high-end imaging systems
  • Independently resolve the most complex, novel, or high-impact issues
  • Lead complex installations, de-installations, and relocations, owning full project scope
  • Formally mentor and train FSE I/II team members
  • Serve as primary contact for key accounts, building trusted senior-level relationships
  • Drive continuous improvement of service processes and documentation
  • Partner with OEM/vendor teams on advanced escalations
  • Independently perform advanced inspections, maintenance, calibrations, and QA
  • Document work per ISO quality and regulatory standards
  • Model safety and security procedures for the broader team

Requirements

  • AS/AA in Electronics, Electromechanical Technology, Computer Science, Biomedical Technology, or equivalent military training preferred; Bachelor's a plus
  • 5–8+ years field service experience on medical imaging or comparable equipment
  • Demonstrated expertise across multiple imaging modalities, with depth in at least one
  • Proven ability to lead technical projects and mentor others
  • Strong presence and credibility with key accounts
  • Excellent written/verbal communication for high-stakes situations
  • Proficient in MS Office; advanced ERP knowledge a plus
  • Valid driver's license, clean driving record

Travel & Schedule

  • Up to 75% travel required
  • Participates in and helps coordinate on-call coverage

Physical & Environmental

  • Frequent standing, walking, occasional lifting (25–50 lbs)
  • Use of hand/power tools, ESD protection, and PPE as needed
  • Potential exposure to radiation, electrical hazards, and bloodborne pathogens; OSHA and safety compliance required

Job Tags

Relocation

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